Welcome to the Frequently Asked Questions (FAQ) page of Himalayan Power Machine Co. We’ve compiled a list of common inquiries to provide you with quick and helpful answers. If you have a question that’s not covered here, please don’t hesitate to reach out to our customer support team.
1. How do I place an order on the HPM website
To place an order on our website, follow these steps:
- Browse our product catalog and select the item you want.
- Click “Add to Cart” and proceed to checkout.
- Provide your shipping and payment information.
- Review your order, and if everything is correct, click “Place Order.
2. What is the cancellation and refund policy for orders?
You can cancel your order until the invoice is generated. If canceled, the order amount will be refunded to the source account within 7 to 10 working days. No cancellations or refund requests can be entertained once the invoice is generated. For EMI canceled orders, the refund process includes deducting applicable interest.
3. How do I request product replacement in the case of a manufacturing defect?
If you experience a product failure due to a manufacturing defect, promptly report it to the Company or its authorized dealer. Provide all necessary information to assist in resolving the defect. The Company will promptly repair or replace the affected product as per the terms of the product warranty.
4. How can I contact HPM's customer support team?
You can reach our customer support team through the following means:
- Email: Send an email to info@hpmgenerators.com, and our team will respond promptly.
- Phone: Call us at +91 8368582302 during our service hours (Mon-Sun, 09:00 AM – 06:00 PM).
5. How is my personal information handled and protected on the HPM website?
We take the security of your personal information seriously. Our servers and databases store Personal Information securely, and we make every effort to protect it from loss, leakage, misuse, wrongful disclosure, destruction, and alteration. Please review our https://hpmgenerators.com/index.php/privacy-policy-2/ for more details.
5. How can I check the status of my order?
To check the status of your order, please log in to your account on our website. You’ll find updates on your order’s progress, including shipping and delivery information.
7. What is the warranty coverage for HPM products?
Warranty coverage varies by product and is outlined in the product warranty manual. You can find specific warranty details for each product on its product page.
8. Can I return a product if I change my mind after purchase?
We accept returns for products within our specified return period. Please review our https://hpmgenerators.com/index.php/return-refund-policy/ for detailed information on return eligibility, conditions, and the return process.
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