Welcome to https://hpmgenerators.com/ (referred to as the “Website”). These Terms and Conditions outline important information regarding the use of our website and the purchase of products from Himalayan Power Machine Co. (“Company,” “HPM,” “we,” “us,” “our”).
Cancellation & Refund Policy:
Cancellation: You may cancel your order at any time until the invoice is generated. We understand that circumstances may change, and you have the flexibility to cancel your order during this stage.
Refund Process: If you cancel your order before the invoice is generated, the canceled order amount will be credited back to the source account within 7 to 10 working days. The refund will be processed using the same payment method as the original transaction.
Refund for EMI Canceled Orders: For orders placed using EMI (Equated Monthly Installment), the refund process will include the deduction of applicable interest as per the standards set by the bank.
No Refunds Post-Invoice Generation: Please note that once the invoice is generated, we cannot entertain cancellation requests or refund requests. We encourage you to carefully consider your purchase decisions.
Product Replacement Process:
Manufacturing Defects: In the unfortunate event of a product failure due to a manufacturing defect, provided that you promptly report the failure to the Company or its authorized dealer and provide all necessary information to assist in resolving the defect, we will take steps to address the issue.
Warranty Terms: Product repair or replacement will be conducted in accordance with the terms outlined in the product warranty. However, please be aware that this obligation does not apply to products that have been neglected or not maintained as per the instructions provided in the warranty manual.
Customer Support/Contact Information:
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Toll-Free Customer Service: For assistance, you can reach our toll-free customer service number at +91 8368582302. Our dedicated team is here to provide guidance and support.
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Authorized Dealers: You may also visit your nearest HPM authorized dealer for in-person assistance. Find your nearest dealer through this link: Authorized Dealer Locator.
Contact Information:
For any questions or concerns related to returns and cancellations, please feel free to contact our customer support team through the following means:
- Email: Send an email to info@hpmgenerators.com , and our team will respond promptly.
- Phone: Reach us at +91 8368582302 during our service hours (Mon-Sun, 09:00 AM – 06:00 PM).
Important Note:
By using the Website and purchasing products from the Company’s online store, you acknowledge and agree to comply with these Terms and Conditions. Please read them carefully.
The Company reserves the right to revise and update these Terms and Conditions periodically. It is your responsibility to review any changes. Your continued use of the Website or purchase of products following the posting of changes to these terms constitutes acceptance of those changes.
Jurisdiction:
These Terms and Conditions are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Dehradun, India.
